|
PreSales FAQ ->Web Hosting FAQ |
|
How long has all2host Global Network been in business? |
| We have been in business since 1993 (Global
Technology Company). |
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Can
I upgrade my hosting plan at any time? |
| Yes. You can upgrade your account at any time in
your Members section (http://www.all2host.net). Just
click on 'Members->Upgrades' and the upgrade will take
place immediately! |
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|
Do I have unlimited access to update my pages |
| Yes. You can edit your website any time day or
night. |
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|
Can I run adult/pornographic Web sites on your server? |
| Legal, uncopyrighted material is allowed on a
dedicated server. We highly recommend you contact both
your local authorities and the State of Texas for more
detailed information regarding different types of adult
content. Adult content is not allowed on a Virtual
account. |
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|
Can I track how many people visit my Web site? |
| All accounts come with a powerful Site Statistics
Tool in the Control Panel that shows hits, referrer
logs, country stats and more! You can even look at this
data in a graphical format showing daily, monthly and
yearly activity. |
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Does all2host
allow cronjobs? |
| Yes, all2host permits cronjobs. However, we do
reserve the right to shut down any cronjobs that place
too much load on our servers. |
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|
What is considered
SPAM? |
| SPAM is any unsolicited email. If you are going to
send email to potential customers you should sign up for
an 'opt-in' email list. These are lists of email
addresses for people who ask to be emailed to on a
specific topic, and it states that they signed up to be
on that list at the beginning of the email. For more
information on SPAM please see our Acceptable Use
Policy. |
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|
Does all2host provide any database solutions? |
| all2host supports MYSQL and it can be easily setup
and managed using the MYSQL administration tool in the
Control Panel. |
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|
What operating system and control panel software do the
virtual hosting accounts use? |
| Our virtual hosting servers use the Redhat
Enterprise operating system and Plesk 7 Reloaded. |
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|
Will I have Microsoft FrontPage access to my virtual
hosting account? |
| Yes. All accounts come with FrontPage 2002
extensions to allow for easy website creation and
publishing. all2host does support simple FrontPage
technical support issues. But, if you have more
extensive issues with FrontPage regarding design on your
site, we will direct you to Microsoft's FrontPage
Technical Support. |
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|
99.9% Uptime |
| Over the last 2-year reporting period our servers
have been up an average of 99.96%. If your site is down
and it's our fault we'll work on it promptly, and get
you back in business ASAP. If the problem is your fault
we'll try and fix it, and then let you know what we did
and how you can avoid the problem the next time! |
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|
Will I be able to access my domain name with or without
the WWW?
|
| Yes, you will be able to access the domain name with
or without the WWW in front. For example, you could
access the domain name "mydomain.com" by going to "www.mydomain.com"
as well as "mydomain.com". |
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|
Are there any
hidden charges?
|
| No. We will not charge you for anything without your
prior consent. |
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|
How do I manage my Shared Virtual Hosting account? |
| You will be given access to
the PLESK control panel for managing your account. it
provides an easy to use interfaces for performing a
variety of functions such as email account setup, file
management, script installation, accessing statistics,
etc. (
https://www.all2secure.net:8443) |
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|
How can you possibly offer good service for such a low
one-time fee? |
| We believe the best business model is to give
customers more than they give us. By satisfying our
customers, they in turn tell their friends, family,
clients, and partners about us. This virtually
eliminates the need for us to pay for advertising. We
take the money we save from advertising and give it
right back to our customers with good, quality service
at an extremely low price! |
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| |
|
Are there really no other fees except the initial fee? |
| There are absolutely NO other fees! You will never,
ever have to pay us anything again for your web hosting!
If you already have a domain name, you can just transfer
it to our nameservers. If you don't already have a
domain name, you can get them as cheap as $9.99 per
year. But to answer your question, you will never pay
any other fees for your web hosting. |
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|
PreSales FAQ -> Domain Name
FAQ |
| |
|
I already own a domain name, how do I get started with
hosting? |
| All you have to do is go to our order online page
and choose the type of hosting you wish to order. During
the order process, you will be given a choice to
transfer an existing domain. Complete your order, then
just follow these easy domain transfer steps. And if you
have any problems at all with your domain transfer,
please contact our technical support staff who will be
happy to help you. You will receive your welcome email
with all the information you need to get started within
3 minutes of signing up. It's that easy! |
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|
How do I transfer my domain name so it points to
all2host Servers?
|
| If you registered your domain name with another
registrar, then you will need to update your domain name
records to point to our name servers. We can help you
transfer your domain name at no charge, just contact us. |
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|
How long does it take before my domain name is active? |
| Once your domain name has been registered (or
transferred, if applicable), it usually takes about 48
hours before it is active. All Internet providers must
update their records (DNS tables) to reflect the new
site's location |
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What is domain
propagation? |
| When a visitor types your domain name into their Web
browser, their request is referred to a nameserver that
indicates the physical location (the IP address) of your
domain on the Internet. When your site location changes
to a new IP address, or when a new domain name is added,
nameservers around the world must be notified of the
change. This process is referred to as propagation.
Propagation normally requires 24-48 hours. During this
period, if you are transferring your domain, some
nameservers will refer to the old location of your site
and some to the new location. Therefore, a visitor
accessing your site may be directed to either the old or
new location. That's why it is best to cancel your old
provider only after the internet has propagated and all
requests to view your site are going to our servers. |
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Does all2host support third level domains
(yourname.yourdomain.com)? |
| Yes. We can point any sub domain to a
directory under your main account so you only have to
edit one account. The only restriction is that you have
the main domain name (ie yourdomain.com) with us and the
sub domain has to be in the form of:
something.yourdomain.com. |
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I changed my mind about the domain name that I
registered. Is it too late to change it? |
| Once you register a domain name, you cannot
"un-register" it. If you find that the domain name you
chose no longer suits your business or personal needs,
you should register another domain name. The domain name
you originally registered will continue to be registered
to you until the end of the registration period.
Registration and Domain Registration renewal fees are
non-refundable. |
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Can I register a domain name if I am not ready to sign
up for hosting yet? |
| We can register your domain name and you can set up
a hosting account later. And, we will point your domain
name to our servers so that when you sign up for
hosting, your new domain name will be ready to use. (No
transfer will be necessary.) |
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What extension should I use for my domain name? |
| There are many different extensions available right
now. If you are a business, we recommend a .com suffix.
It is the first extension that most people try when
searching for a site. Also, since it is one of the
oldest extensions, .com shows that your business has
been around for a while and has a well established
presence on the web. |
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Should I register more than one domain name?
|
| Sometimes, it isn’t a bad idea to register several
similar domain names. If you have "yourname.com",
register "yourname.net" so no one else takes it. You can
register your full company and a shorter, easier to
remember version. Some people even register common
misspellings of their company’s name. It's a good idea
to get these misspelled domain names before your
competitor does! |
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|
What characters can I use in my domain name? |
| Just a reminder. Domain names can only use letters,
numbers, and hyphens ("-"). Spaces and other symbols are
not allowed. Cannot begin or end with a hyphen. Domain
names are not case sensitive. Domains ending in .com,
.net, and .org domain names cannot exceed 63 characters
total. Other domain names cannot exceed 22 characters,
not including the extension. |
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How much should I have to pay to register a domain name? |
| At one time, companies were able to get away with
charging reservation fees plus a "mandatory" $70
InterNIC fee. Recently, it was decided that other
companies should be able to compete to sell domain
names. This has lowered prices dramatically. To register
your domain name for just $9.99 a year, just go to our
domain names page |
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What is a Sub
Domain Account?
|
A sub-domain account is an account that can be setup
to be re-directed to a sub-directory under your main
account. For example info.yourdomain.com is considered a
sub domain. The only requirement is that your main
domain name (yourdomain.com) be hosted on our servers.
Sub-domains count as an additional domain/website on
your account and can be set up through your Plesk
control panel. |
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|
Will I be able to access my domain name with or without
the WWW?
|
| Yes, you will be able to access the domain name with
or without the WWW in front. For example, you could
access the domain name "mydomain.com" by going to "www.mydomain.com"
as well as "mydomain.com". |
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|
What domain
names do you support?
|
| We support all domains, including foreign domains. |
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|
General FAQ |
| |
|
lost my
password, what should I do?
|
| Go to the control panel site. Click on the link
"forgot your password", it is usually located bellow the
login box, and follow the instructions. |
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| |
|
Are there any
hidden charges?
|
| No. We will not charge you for anything without your
prior consent. |
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| |
|
How
can you possibly offer good service for such a low
one-time fee? |
| We believe the best business model is to give
customers more than they give us. By satisfying our
customers, they in turn tell their friends, family,
clients, and partners about us. This virtually
eliminates the need for us to pay for advertising. We
take the money we save from advertising and give it
right back to our customers with good, quality service
at an extremely low price! |
| ^ top |
| |
|
Are
there really no other fees except the initial fee? |
| There are absolutely NO other fees! You will never,
ever have to pay us anything again for your web hosting!
If you already have a domain name, you can just transfer
it to our nameservers. If you don't already have a
domain name, you can get them as cheap as $9.99 per
year. But to answer your question, you will never pay
any other fees for your web hosting. |
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| |
|
Domain Name FAQ |
| |
|
What is the: Domain
Name ? |
| The unique name that identifies an Internet site.
Domain Names always have 2 or more parts, separated by
dots. The part on the left is the most specific, and the
part on the right is the most general. A given machine
may have more than one Domain Name but a given Domain
Name points to only one machine. For example, the domain
names: example.net mail.example.net whatever.example.net
can all refer to the same machine, but each domain name
can refer to no more than one machine. Usually, all of
the machines on a given Network will have the same thing
as the right-hand portion of their Domain Names (example.net
in the examples above). It is also possible for a Domain
Name to exist but not be connected to an actual machine.
This is often done so that a group or business can have
an Internet e-mail address without having to establish a
real Internet site. In these cases, some real Internet
machine must handle the mail on behalf of the listed
Domain Name
Because the Internet is based on IP addresses, not
domain names, every Web server requires a Domain Name
System (DNS) server to translate domain names into IP
addresses.
To register a domain name, you can contact a company
(such as Network Solutions, Inc.) or you can ask your
ISP or hosting company to register names for you. In
addition to the suffixes listed above, there is also .edu,
.gov, .mil, and the list of country codes, as well as
the following:
Every domain name has a suffix that indicates which
top level domain (TLD) it belongs to. There are only a
limited number of such domains. The primary top level
domains are:
- .com - Companies
- .net - Internet Service Providers
- .edu - Educational Institutions
- .mil - Military
- .org - Non-profit organizations
- .gov - Government i.biz - Business
and some other.
Country codes:
- .co.uk - British
- .es - Spanish
- .ru - Russian
etc. |
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When I register a domain name, who will have ownership
of it? |
| When you register a domain name with all2host, you
will have full ownership of your domain name. This means
that you can move your domain name somewhere else or
modify it however you want. You have full control over
your domain name. |
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What is the:
Parking Domain Name ? |
| When someone registers a domain name, does not
develop it into a Web site, but just sits on it (and
keeps paying the annual fees), the domain is said to be
"parked". In the Web hosting business, domain name
parking is a service that a Web hosting company will
offer to its clients as a way of securing a domain name
for future use. The Web host registers the domain name
with the InterNIC and "parks" the domain name on a
server until it is ready to be made active. By doing
this, the Web host ensures the availability of the
domain name for the client's future use so that another
individual or company cannot register that same domain
name. parking a domain name alone will result in no
service (webhosting, e-mail) for that particular domain
name. |
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What is
the: Register Domain Name ? |
| Registration of a domain name is the formal and
official recording of a domain name along with its
authorized contacts and DNS server information. Through
registration, the registrant becomes the de-facto
"owner" of the name, with full rights and authority
concerning its uses so long as all obligations, such as
registration and renewal fees, are met. The Internet
domain name system (DNS) consists of a directory,
organized hierarchically, of all the domain names and
their corresponding computers registered to particular
companies and persons. When you register a domain name,
it will be associated with the computer on the Internet
you designate during the period the registration is in
effect. From that computer, you can create a website
which will be accessible to Internet users around the
world. When a domain is registered with the appropriate
registry, that domain is assigned and becomes no longer
available for anyone else to use. Typically, there are
registration and renewal fees (local registry fees)
associated with the right to use a domain. However,
there are some TLDs that are provided at no charge.
Domain names can be registered through many different
companies (known as "registrars") that compete with one
another (a listing of these companies can be found on
www.networksolutions.com website). The registrar you
choose will ask you to provide various contact and
technical information that makes up the registration.
The registrar will then keep records of the contact
information and submit the technical information to a
central directory known as the "registry." This registry
provides other computers on the Internet the information
necessary to send you e-mail or to find your web site.
You will also be required to enter a registration
contract with the registrar, which sets forth the terms
under which your registration is accepted and will be
maintained. |
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|
Will I be able to access my domain name with or
without the WWW?
|
| Yes, you will be able to access the domain name with
or without the WWW in front. For example, you could
access the domain name "mydomain.com" by going to "www.mydomain.com"
as well as "mydomain.com". |
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|
What domain names do
you support?
|
| We support all domains, including foreign domains. |
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|
DNS FAQ |
| |
|
What is the: Name
Servers ? |
| A computer (and software) that performs the mapping
of domain names to their IP addresses. Name servers are
also known as DNS servers and host servers. Two name
servers are required for registration of a domain name.
If you do not have name servers, you may park your
domain. |
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|
What is
all2host DNS information? |
The following is all2host DNS information. You can
use this when registering a new domain name or modifying
an existing domain name.
Primary Name Server: NS1.ALL2SECURE.NET
Primary Name Server IP: 67.15.109.193
Secondary Name Server: NS2.ALL2SECURE.NET
Secondary Name Server IP: 67.15.109.194 |
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| |
|
How long does it
take before my domain name is active? |
| Once your domain name has been registered (or
transferred, if applicable), it usually takes about 48
hours before it is active. All Internet providers must
update their records (DNS tables) to reflect the new
site's location |
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| |
|
Hosting FAQ |
| |
|
What is the: Hosting ? |
| The business of providing the equipment and services
required to host and maintain files for one or more Web
sites and to provide fast Internet connections to those
sites. Most hosting is "shared," which means that Web
sites of multiple companies are on the same server in
order to share costs. Virtual hosting means that
services will be transparent (so that each site has its
own domain name and e-mail addresses). Dedicated hosting
means that the Web hosting company provides all of the
equipment and assumes all of the responsibility for
technical support and maintenance of a Web site. |
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|
Can I host adult
material? |
| Legal, uncopyrighted material is allowed on a
dedicated server. We highly recommend you contact both
your local authorities and the State of Texas for more
detailed information regarding different types of adult
content. Adult content is not allowed on a Virtual
account |
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|
How do I move my existing web site to all2host Network? |
| Make sure you have a copy of all your web site
files, including images, sound and video clips and other
files, on your personal computer. After you purchase a
Web Hosting package, simply use an FTP program to
transfer all your files to your new web site |
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|
Will I
have Microsoft FrontPage access to my virtual
hosting account? |
| Yes. All accounts come with
FrontPage 2002 extensions to allow for easy website
creation and publishing. |
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| |
|
What
operating system and control panel software do the
virtual hosting accounts use? |
| Our virtual hosting servers use the Redhat
Enterprise operating system and Plesk 7 Reloaded. |
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| |
|
What is the: Bandwidth
? |
| The technical definition involves the difference
between two frequencies and the amount of information
that can flow through a channel as expressed in cycles
per second (hertz). It also refers to the range of
frequencies (not the speed) or the measured amount of
information that can be transmitted over a connection:
the higher the frequency, the higher the bandwidth and
the greater the capacity of a channel to carry
information. For a digital channel, bandwidth is defined
in bits per second (bps). For an analog channel, it is
dependent on the type and method of modulation used to
encode the data. Broadcast TV channels, for example, all
have the same bandwidth, by FCC rule.
You may hear bandwidth described as the amount of
time it takes a Web page to fully load (although this is
incorrect) or as the amount of traffic on a Web site
(this is also incorrect, but widely used). Internet
users refer to larger graphics as "bandwidth hogs"
(because they take up so much room and download so
slowly). |
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| |
|
Will I be able to access my domain name with or
without the WWW?
|
| Yes, you will be able to access the domain name with
or without the WWW in front. For example, you could
access the domain name "mydomain.com" by going to "www.mydomain.com"
as well as "mydomain.com". |
| ^ top |
| |
|
Can I install my
own software? |
| Yes, you can install your own software on your
hosting account, or if you have a dedicated server, you
can install it system wide as well. Please note that
all2host not install user specific software system wide
unless it will benefit all other users. |
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| |
|
Are there any hidden
charges?
|
| No. We will not charge you for anything without your
prior consent. |
| ^ top |
| |
|
How do I manage my
Shared Virtual Hosting account? |
| You will be given access to
the PLESK control panel for managing your account. it
provides an easy to use interfaces for performing a
variety of functions such as email account setup, file
management, script installation, accessing statistics,
etc. (
https://www.all2secure.net:8443) |
| ^ top |
| |
|
How can you possibly offer good service for such a low
one-time fee? |
| We believe the best business model is to give
customers more than they give us. By satisfying our
customers, they in turn tell their friends, family,
clients, and partners about us. This virtually
eliminates the need for us to pay for advertising. We
take the money we save from advertising and give it
right back to our customers with good, quality service
at an extremely low price! |
| ^ top |
| |
|
Are
there really no other fees except the initial fee? |
| There are absolutely NO other fees! You will never,
ever have to pay us anything again for your web hosting!
If you already have a domain name, you can just transfer
it to our nameservers. If you don't already have a
domain name, you can get them as cheap as $9.99 per
year. But to answer your question, you will never pay
any other fees for your web hosting. |
| ^ top |
| |
|
Resellers |
| |
|
Will my clients’ sites share my sites features and
control panel? (Package Resellers) |
| You are given complete control over what your
client’s have access to. You can give them access to a
control panel customized exclusively for your business.
You can also determine which site features or
applications they can have access to. |
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| |
|
Can I get
a shared SSL certificate to use with all of my
clients? |
| Yes. All all2host reseller accounts support SSL and
have access to the all2host shared SSL certificate for
custom scripts and securing sensitive data. You can also
purchase and use your own certificate for your accounts
to use if you'd prefer. |
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|
Email
FAQ |
| |
|
What is a POP3
email account? |
POP3 (Post Office Protocol 3) is a protocol used for
downloading email messages from an email server to your
computer. With a POP3 email account, all of the email
messages sent to your email address are stored on a POP3
mail server until you log on to the server and download
the messages.
all2host provides unlimited email accounts with every
hosting plan. You can use webmail Web-based email
application, to download your messages from the server
or you can use a traditional email client such as
Microsoft® Outlook®, Eudora® or Netscape® Communicator. |
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|
What is email
forwarding?
|
Email forwarding is a way for you to have email
messages that are sent to one address automatically
forwarded to a different address. For example, your
customers may send all of their requests for information
to the email address information@yourdomain.com. You
could set up your email so that all of the messages sent
to that address are automatically forwarded to your
personal email account at yourname@yourisp.com.
all2host provides unlimited use of email forwarding. You
can set up different forwarding addresses in Plesk. |
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|
What is an email alias?
|
| |
| An email alias is a “virtual” email account. It
enables you to use an email address that doesn’t really
exist and have all the messages sent to that address
routed to a real email account. For example, you may
want to provide a link on your Web site that enables
visitors to send email to the Web Master, who is really
you. You can use the email alias webmaster@yourdomain.com
but have the email routed to your real email account.
all2host enables you to set up an unlimited number of
email aliases. |
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|
What is an
autoresponder? |
An email autoresponder sends an automated email
response to each incoming message that is sent to a
specific address. For example, a potential customer may
send an email to sales@yourdomain.com asking for more
information about some of your products. You can have
the autoresponder send a prewritten message back to the
customer thanking them for their interest and letting
them know that a sales representative will be contacting
them shortly. This feature helps you to improve your
company’s image, as your customers will know right away
that you have received their email and that you are
responsive to their needs.
all2host enables you to set up unlimited autoresponders
for each of your email accounts. |
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| |
| I
need to have email accounts for the different people in
my company. How many mail boxes can I set up? |
| all2host provides unlimited mail boxes. |
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| |
|
I want to send my customers information on a regular
basis. Can I set up a mailing list?
|
Yes. all2host offers a tool called “MailMan” that
enables you to create and manage mailing lists. For each
mailing list you create, MailMan creates a Web page that
your site’s visitors can use to subscribe to and
unsubscribe from lists. MailMan provides other features
such as archiving, mail-to-news gateways, integrated
bounce handling and spam prevention.
You can create and manage your Mailman mailing list
directly from Plesk control panel. |
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| |
|
How do I check my mail? |
You can check your mail using a traditional email
client such as Microsoft Outlook or Netscape Navigator
or by using webmail Web-based email application.
Webmail enables you to check your email using your Web
browser from any location as long as you have access to
the Internet.
To use webmail, simply point your browser to http://webmail.yourdomain.com
and then log in using your email address and password.
If you want to use another email client you will have to
configure it so that it can connect to the mail server.
You will need to know your incoming (POP3) server name,
your outgoing (SMTP) server name and your user name and
password. |
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| |
|
Where can I find
webmail? |
| You may find webmail located at http://webmail.yourdomain.com.
You will need to use your POP3 username and passwords as
created through the mail administrator. |
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| |
|
Is there a limit to the number of messages I can have in
my mail box?
|
| No |
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|
Databases FAQ |
| |
|
What
databases does all2host support? |
| all2host support MySQL. |
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| |
|
How do I
connect to my database?
|
| When you request your database, you will specify the
database name and password. You will then be given your
database server name and the user name you should use to
connect to the database. To access your MySQL database,
you can use Plesk control panel. |
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Does all2host provide technical support for databases?
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| all2host will help you connect to your database and
assist you in troubleshooting database issues. We do
not, however, assist you with building your databases. |
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